We are at a moment in time where the fusion of people, process and a technology can re-define the patient experience, improve patient access points, and manage total costs. Such innovation will likely be found as traditional players collaborate with new entrants and form non-traditional partnerships along the healthcare value chain.
Read MoreThere are so many people looking for real connection. They want someone who takes the time to see them as a person - to help them through a difficult journey. Be that someone for a friend or neighbor. Find a way to let past differences go with family and build a connection. Tell stories, share, be present. We have this season and these holidays and this moment to be present with those we treasure; to make memories; to create traditions and appreciate the beauty of life.
Read MoreGrief is the price of deeply loving someone. Grief’s presence is a testament to the endless love I felt for my son - and that love has to have somewhere to go - it didn’t end when his life ended. The fact that I am feeling such a deficit in grief’s presence is a celebration of how blessed I’ve been, to have someone for whom I grieve so fully. The love for a lost son pouring out of my soul with nowhere to go - so it materializes in tears.
Read MoreEmployers that are serious about reducing total health care costs — and improving the health and well-being of their employees — should take a serious look at how innovation through smart use of people, process and technology can streamline all three of these cost areas. And there are many more areas of opportunity for consideration. Most of these innovations will be found in younger companies looking to disrupt the status quo.
Read MoreIt's not your personal integrity that will build trust. Having personal integrity is an expected norm in most workplaces, and awards you no added trust points as a leader or coworker. In order to build trust you must demonstrate your behavioral integrity. It's essential for creating and operating with trust currency at work.
Read MoreGrief visits again. It’s fog descending upon me on the anniversary of my son’s death. I lost my handsome 25 year old son 2 years ago today. And it feels like only yesterday.
I’ve felt everything from anger at God to wondering if God exists at all. Having faith in anything is hard after losing a child. Yet faith is essential to survive such an ordeal.
Read MoreWhen do we best see a person's true colors? Most often, character is most often revealed by two extreme emotions: fear and greed.
Read MoreSuch policies will have a damaging ripple effects, driving up costs for consumers with serious medical conditions and prompting more insurers to flee the law’s marketplaces. I worry for the common man with a chronic disease.
Read MoreIf you know someone who is being a caregiver today, reach out to support them. Make a meal, offer to sit with the person who is ill for an afternoon and give them a break. Bring a gift for the caregiver with a thoughtful note. Sit with and really listen to your caregiving friend. Finally, ask “what can I do to help.” And do something.
Read MoreToday, I am more certain of what really matters. I am more thoughtful of how I spend my time on a few dreams that might make a difference for someone. My encouragement to you is to never stop dreaming, no matter how old you are or what your circumstance may be. Within us are the dreams that can change lives. Dare to keep dreaming.
Read MoreSuccess defined in dollars or power is temporary. But success defined as a network of people who trust you as a person of integrity is forever.
Read MoreAn idea isn’t worth much… unless you do something with it. This unique trait, the ability to make things happen, to execute through adversity, is the essence of entrepreneurial leaders - and it’s called GRIT.
Read MoreOur patients and their families have all grown tired of the status quo. They want a hassle-free experience and coordinated care. They want to build a trusted relationship with our healthcare community.
Read MoreThe more powerful you are, the more your words impact other people - and the more responsibility you have to ensure your actions and words build trust. If you don’t, you will ruin yourself, you will harm others, and your organization will never achieve all that is possible.
Read MoreEvery year we make 1 more trip around the sun. And along the way is a pathway littered with both the good and the bad - and memories made in the best of times and the worst of times.
Read MoreFear and blame are the ultimate culture killers. When fear and blame creep into the company culture, the organization’s performance suffers. Fear slows organizations down, causes hesitation, drives stress, and keeps individuals from reaching their potential. Fear and blame leads to dissatisfaction and employees become disengaged.
Read MoreWe must acknowledge that our one-on-one human interactions are at the heart of the consumer’s health care experience. That includes our customer service lines, front desk teams, care management support, scheduling, and practitioner interaction. All of our “improvements” must support and enhance those interactions.
Read MoreScott and I go together like "peanut butter and chocolate" - or that was at least what our team thought. Scott is the chocolate - I'm the peanut butter. Together, we shared a magical moment, and I left the stage feeling gratitude. The audience was the real teacher. And all the learning of the day was wrapped inside their stories.
Read MoreLeading would be much easer if we could say all the right things all the time. But we’re all just human. So while words do matter - what we do and how we act matters far more. Those around us watch our feet more than our lips.
Read MoreWhile legacy health plans wring their hands, a new entrant has emerged - the Health Solutions Company. Far more agile than legacy insurers, these new organizations are hyper-focused on reducing overall costs for the employer and providing a high-value experience for the employee.
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