I formed Narus Health with a singular purpose: to change the healthcare conversation for those facing life-limiting illness. If we are truly going to revolutionize the way we care for those with life-limiting illness, we must build a culture rooted in the service of others. Listening first to understand and placing what matters most to our patients and their families above all else.
Read MoreIf Americans will come together and support one another in having universal healthcare, we can lift this worry from our fellow citizens. It requires us not to be "blue" or "red" — but to simply be compassionate humans.
Read MoreFor too many people, healthcare just happens — often causing frustration, expense, and lack of certainty. Narus believes individuals prefer to have someone truly listen, provide personal support and offer specific guidance for them and their family. We believe if you provide that 24/7, you can be available when people need help and support the most.
Read MoreThere are 141 million visits to the emergency room each year, and nearly all of them have a charge for something called a facility fee. This is the price of walking through the door and seeking service. It does not include any care provided.
Read Moren a competitive labor market, employers are looking for new cost containment strategies beyond shifting more costs to employees. They are pursuing new contract arrangements with providers, offering care coordination to their employees, and considering narrow networks to help them tackle healthcare prices.
Read MoreI would characterize 2017 as the year of “watch and wait for Congress” within many health plans. I expect 2018 to be the year of “do something big or become irrelevant.”
Read MoreWe are at a moment in time where the fusion of people, process and a technology can re-define the patient experience, improve patient access points, and manage total costs. Such innovation will likely be found as traditional players collaborate with new entrants and form non-traditional partnerships along the healthcare value chain.
Read MoreEmployers that are serious about reducing total health care costs — and improving the health and well-being of their employees — should take a serious look at how innovation through smart use of people, process and technology can streamline all three of these cost areas. And there are many more areas of opportunity for consideration. Most of these innovations will be found in younger companies looking to disrupt the status quo.
Read MoreSuch policies will have a damaging ripple effects, driving up costs for consumers with serious medical conditions and prompting more insurers to flee the law’s marketplaces. I worry for the common man with a chronic disease.
Read MoreIf you know someone who is being a caregiver today, reach out to support them. Make a meal, offer to sit with the person who is ill for an afternoon and give them a break. Bring a gift for the caregiver with a thoughtful note. Sit with and really listen to your caregiving friend. Finally, ask “what can I do to help.” And do something.
Read MoreOur patients and their families have all grown tired of the status quo. They want a hassle-free experience and coordinated care. They want to build a trusted relationship with our healthcare community.
Read MoreWe must acknowledge that our one-on-one human interactions are at the heart of the consumer’s health care experience. That includes our customer service lines, front desk teams, care management support, scheduling, and practitioner interaction. All of our “improvements” must support and enhance those interactions.
Read MoreWhile legacy health plans wring their hands, a new entrant has emerged - the Health Solutions Company. Far more agile than legacy insurers, these new organizations are hyper-focused on reducing overall costs for the employer and providing a high-value experience for the employee.
Read MoreFew insurers will want to remain in a wobbly market with an uncertain future. If not the ACA, then congress must agree on a cure - or an alternative.
Read MoreConverging trends are causing healthcare's incumbent players to be more challenged to meet customer expectations and maintain margin.
Read MoreIt is time for innovators to transform home health care by completely reshaping the experience for patients and their families.
Read More7 ways healthcare organizations should think about meaningful patient engagement
Read MoreThe underlying business model of today’s care management processes is dated - built for a different era and purpose. It’s time for a change.
Read MoreThe care management models in use by most health plans are vintage designs created over 20 years ago and are not consumer centric.
Read MoreLessons learned from the Third Annual Oliver Wyman Health Innovation Summit in Chicago | 10.12.15 - 10.14.15
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