There are so many people looking for real connection. They want someone who takes the time to see them as a person - to help them through a difficult journey. Be that someone for a friend or neighbor. Find a way to let past differences go with family and build a connection. Tell stories, share, be present. We have this season and these holidays and this moment to be present with those we treasure; to make memories; to create traditions and appreciate the beauty of life.
Grief is the price of deeply loving someone. Grief’s presence is a testament to the endless love I felt for my son - and that love has to have somewhere to go - it didn’t end when his life ended. The fact that I am feeling such a deficit in grief’s presence is a celebration of how blessed I’ve been, to have someone for whom I grieve so fully. The love for a lost son pouring out of my soul with nowhere to go - so it materializes in tears.
Employers that are serious about reducing total health care costs — and improving the health and well-being of their employees — should take a serious look at how innovation through smart use of people, process and technology can streamline all three of these cost areas. And there are many more areas of opportunity for consideration. Most of these innovations will be found in younger companies looking to disrupt the status quo.
It's not your personal integrity that will build trust. Having personal integrity is an expected norm in most workplaces, and awards you no added trust points as a leader or coworker. In order to build trust you must demonstrate your behavioral integrity. It's essential for creating and operating with trust currency at work.
Such policies will have a damaging ripple effects, driving up costs for consumers with serious medical conditions and prompting more insurers to flee the law’s marketplaces. I worry for the common man with a chronic disease.
If you know someone who is being a caregiver today, reach out to support them. Make a meal, offer to sit with the person who is ill for an afternoon and give them a break. Bring a gift for the caregiver with a thoughtful note. Sit with and really listen to your caregiving friend. Finally, ask “what can I do to help.” And do something.
Today, I am more certain of what really matters. I am more thoughtful of how I spend my time on a few dreams that might make a difference for someone. My encouragement to you is to never stop dreaming, no matter how old you are or what your circumstance may be. Within us are the dreams that can change lives. Dare to keep dreaming.
An idea isn’t worth much… unless you do something with it. This unique trait, the ability to make things happen, to execute through adversity, is the essence of entrepreneurial leaders - and it’s called GRIT.
Our patients and their families have all grown tired of the status quo. They want a hassle-free experience and coordinated care. They want to build a trusted relationship with our healthcare community.
The more powerful you are, the more your words impact other people - and the more responsibility you have to ensure your actions and words build trust. If you don’t, you will ruin yourself, you will harm others, and your organization will never achieve all that is possible.
Fear and blame are the ultimate culture killers. When fear and blame creep into the company culture, the organization’s performance suffers. Fear slows organizations down, causes hesitation, drives stress, and keeps individuals from reaching their potential. Fear and blame leads to dissatisfaction and employees become disengaged.
We must acknowledge that our one-on-one human interactions are at the heart of the consumer’s health care experience. That includes our customer service lines, front desk teams, care management support, scheduling, and practitioner interaction. All of our “improvements” must support and enhance those interactions.
Scott and I go together like "peanut butter and chocolate" - or that was at least what our team thought. Scott is the chocolate - I'm the peanut butter. Together, we shared a magical moment, and I left the stage feeling gratitude. The audience was the real teacher. And all the learning of the day was wrapped inside their stories.
Leading would be much easer if we could say all the right things all the time. But we’re all just human. So while words do matter - what we do and how we act matters far more. Those around us watch our feet more than our lips.
While legacy health plans wring their hands, a new entrant has emerged - the Health SolutionsCompany. Far more agile than legacy insurers, these new organizations are hyper-focused on reducing overall costs for the employer and providing a high-value experience for the employee.
To truly be champions of the freedom of people - the true pursuit of life, liberty and happiness - we must be concerned with every miscarriage of justice, every unreasonable limitation of liberty, every arbitrary act of court or state house or capital.
All I have to offer is my voice, my hands and my actions. And regardless of what Washington does (or doesn't do) I will continue to advocate for those who do not have the strength, the health, nor the resources to advocate for themselves.
The journey from founder to Chief Executive is akin to crossing the ocean in a row-boat. It's a difficult journey that few founders survive. And, if you think about it carefully, there's logic to the reasons why.
So why do leaders known for integrity and leadership engage in unethical activities? Why would they risk great careers and unblemished reputations? Do they think they won't get caught or believe their elevated status puts them above the law?
When building a company - It’s not just the climb, it’s the grind. It’s the getting up while other people are sleeping. It’s the walking by your TV and not letting it suck you in. It’s sucker punching Monday morning and starting your day before your fear can find you.
Leadership begins within the individual, as a process of relating to the world. But if we are to lead with purpose, to impact others positively, we must understand, build and rebuild the connections that link us to others - the making of "we."